Please contact us with any questions or to make an appointment at:

Interface Legal Advisory Service

40 Wykeham Road

London

NW4 2SU

Tel: 020 8202 8391

Mobile: 07817 221566

E-mail: peter@interfacelegal.co.uk

Meetings will generally take place in central London, but Peter will be happy to travel to you if that is more convenient.  There will be a modest additional charge if this involves a significant journey.  During the current pandemic all meetings are taking place via Zoom or other remote platforms.

Complaints procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact us less formally to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then please email us at peter@interfacelegal.co.uk for a copy of our full complaints procedure. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• within six months of receiving a final response to your complaint and

• no more than 6 years from the date of act/omission; or
• no more than 3 years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them via their website www.legalombudsman.org.uk or by telephone on 0300 555 0333 or by email at enquiries@legalombudsman.org.uk or by post at Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour.  Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Interface Legal Advisory Service is authorised and regulated by the Solicitors Regulation Authority (SRA reference 545341)